Help Center / Troubleshooting & FAQ
Troubleshooting & FAQ
Fixes for common snags, plus answers to top questions.
“My microphone isn't working”Use Chrome, click Allow, and check your OS mic permissions.→“Listeners hear nothing / audio is choppy”Listeners must tap once; check earbuds, Wi-Fi, and that Audio is On.→Browser supportGoogle Chrome is required. Safari is unsupported.→Network & venue Wi-Fi tipsStrong connection for the operator; listeners on Wi-Fi or cellular.→Reporting a bugDescribe the issue, attach a screenshot, submit — diagnostics are captured automatically.→Frequently asked questionsQuick answers to the questions we hear most.→